Saleforce is a market leader in the world of SaaS business software, continually providing innovative and reasonably-priced solutions to help make running a business on your Mac a much easier task.
The benefits of sticking with only Salesforce applications for your business are abundant. Not only are these applications some of the best solutions in their specific department, but by using its complete range of software, and integrating with other coud business software you’re using, you can make sure your business is always in sync. Through the Salesforce1 mobile application each product can be used in conjunction with one another by your mobile sales teams.
The applications in this article are not just native to Mac, being web-based solutions. However, the beauty of Saas solutions is that they can be used on any device, when this is coupled with the power and beauty of the Mac these applications can serve as a complete solution to your business needs.
Read on to find out why adopting Saleforce software for Mac could be the best business decision you made!
Service Cloud provides an agent with the tools for quickly managing customer cases, using consoles, communities, knowledge bases, collaboration, social service, and multi-channel support features. In some cases, organizations can even create online support communities where customers are able to find their own answers to common concerns or questions.
These online support communities are built up by enabling support tabs. Through these, customers are able to find past answers to similar questions by accessing a FAQ-style section, making sure your employees can focus on the more difficult tasks instead of using vital time and effort on the simpler issues.
Pricing: Three available packages. Ranging from $65/month per user to $300/month per user.
Desk.com offers a range of customer support tools for small business owners. The customer support application will supply support agents with a range of tools and it operates within an entirely web-based environment. The benefits of using the Desk.com software as a customer support solution is the ability for busy small business owners to out-source their customer service needs.
Desk.com’s goal is to speed up and revolutionize the issue resolution process. This is achieved through generating business insights from historical data and giving your employees access to a customer’s entire history. Through this knowledge customer disputes can be resolved more efficiently.
Pricing: Three available price bands. Most popular package is $60/month.
As one of the largest and most well-known CRM solutions on the marketplace, Salesforce Sales Cloud is highly regarded, thanks to its suite of tools designed to help businesses sell more and grow faster. Salesforce has introduced hundreds of features that give professional users ways to connect with leads, accounts, contacts, and important business information all from within a unified web-based system.
Sales Cloud makes sure the best leads are followed by ranking them based on their quality. The Salesforce software for Mac, mobile, Windows, and any other platform, also helps to find the best possible leads through their search functions and integration with Dun & Bradstreet. Through these tools keyword searches can made and company profiles can be viewed, making sure that your employees are targeting the best customers.
Pricing: Four available packages, ranging from $25/month per user to $250/month per user.
SalesforceIQ uses advanced analytics to track and utilize email communications. Through the app’s easy-to-use interface, professionals can keep up with all ongoing conversations, including the number of days since the last email exchange. Using SalesforceIQ, businesses can free up their time and energy for use on more important tasks.
SalesforceIQ does this by creating automated tasks that will function in the background. The most helpful way this works is through the suggestions pane on the dashboard. These suggestions can then be accepted by an employee and they will be added to their schedule. A feature that makes sure your employees are doing everything they can to manage their email communications.
Pricing: Ranges from $25/month per user to $250/month per user. Most popular package costs $65/month per user.
Mass mailings don’t always cut it in today’s hyper-targeted marketing environment, where consumers are being hit with hundreds of messages each day. Salesforce Marketing Cloud takes a more sophisticated approach, enabling marketers to reach individual customers through tailored, relevant content. This content runs the gamut from traditional email marketing tools, all the way to the most advanced cross-channel campaign functionality.
Marketing Cloud is a Salesforce software for Mac users to tailor their campaigns to individual customers by collecting behavioral data and advising you on how to proceed. The app then uses predictive analytics in order to automate campaigns, making them as appealing as possible to each of your potential customers.
Pricing: Pricing dependant on which package you require. Email, Mobile and Web Marketing starts at $400/month. Social Media Marketing starts at $1000/month. Advertising starts at $1250/month. B2B Marketing Automation starts at $1000/month.
Sales teams are always looking for more strategic ways to nurture leads. Pardot is a B2B marketing platform that automates this process, providing organizations with the ability to grow their pipelines, generate better leads, and improve their close rates from within Salesforce.com.
Pardot helps you succeed in following leads through automatic prioritization and real-time alerts, allowing you to pounce at the best time possible. Through the application’s email templates you can personalize your marketing campaigns with the ability to use HTML code. These emails can then be automated so they are sent at the best time.
Pricing: Standard package costs $1000/month. Pro package $2000/month and Ultimate package $3000/month.
Now you’ve seen some of my choices of the best Salesforce software for Mac, visit our sister site GetApp where you can search and compare more top Saleforce applications. Let us know the Salesforce apps you find the most useful in the comments below!