Customers are the lifeblood of every business. Not following through on the service that clients expect will spell the end for most enterprises. Fortunately, there’s plenty of customer service software for Mac out there to help you provide the kind of service that will keep your clients coming back for more. A good customer service app can mean the difference between an excellent customer experience or the kind that ends up as a customer service horror story like these.
The great thing for Mac users is that although there are few native apps, it doesn’t matter what platform the best customer service software was originally built for – most now have cloud based solutions which look great on OS X and can be used anywhere you take your Mac. Of course, this sometimes means you miss out on extra desktop features but for the most part, accessing customer service cloud apps from your Mac is just as good as having a client.
So here are six excellent customer service apps for Mac that can ensure you provide a high quality of customer service to make sure your clients feel valued. Many of these selections are based on the best customer service apps as identified in GetApp’s GetRank quarterly ranking system of top business software. Each of these customer service apps are subscription-based, but most come with free trials so you can test out the features.
Zendesk is one of the leading customer service apps for Mac thanks to its ease of use. Even if you’re not familiar with SaaS or Mac customer service software you should find it easy to pick up and get to grips with. Zendesk is packed with great customization options, robust language support, and is used by businesses of all types and sizes.
In fact Zendesk now serves over 40,000 businesses worldwide including giants such as Vodafone, Shopify, and Groupon. Even though it wasn’t originally designed for Mac, ZenDesk looks great on your Mac with an OS X feel to it. Zendesk is especially suitable for larger enterprises because there’s no limit to how many agents can be used with it.
Price: From $1 per month
Help Scout is a well-designed customer service software for Mac that’s all about conversations. Help Scout is an email-based help desk app which allows you to manage multiple inboxes and conversations with customers and assist in team collaboration. There’s nothing worse than a customer feeling like just another number which is why Help Scout doesn’t use ticket numbers but rather conversation threads for a more personal experience. As a result, your customers feel like they’re being treated as a human rather than just another number.
Mac users will appreciate Help Scout’s integrated knowledge base which builds step-by-step tutorials and articles, real-time reporting and Gmail-style filtered workflows which automate responses to customer inquiries. To prevent overlap, there’s also a smart ‘collision detection’ that sends an alert if two staff members are working on the same task or customer issue.
Help Scout feels like an app that has been designed with the kind of aesthetics that Mac users expect and it’s clear a lot of thought has gone into the feel and design of it.
Price: From $15 per month
Salesforce.com’s Desk.com is one of the best web based customer service apps around as you would expect from industry leaders such as Salesforce. The great thing about Desk.com is that Mac customer service software users can enjoy the experience and power of Salesforce, which remains the biggest name in CRM software and allows owners of small and medium-sized businesses to outsource their customer service needs.
Desk.com is very flexible and can handle everything from requests via email and social media to phone and online chat. Desk.com is also very scalable allowing you to add as many agents as needed as customer demand requires.
Desk.com also takes advantage of Salesforce knowhow when it comes to tapping into what Salesforce does best – gathering customer history and other data. The performance dashboards give you a clear overview of your entire customer service operation, so you can see at a glance how you’re performing in serving your customers. All in all, it’s a fantastic piece of customer service software for Mac users.
Price: From $3 per month
TeamSupport customer service software for Mac encourages teams to work together in order to effectively meet the demands of your customers as quickly as possible. TeamSupport enables you to create customer service portals that can operate 24/7. These portals help customers to help themselves (and each other) to resolve their problems and find answers to their questions before resorting to agent support.
TeamSupport includes features such as self-help ticketing, live chat, ticket management and automation, reporting and analytics that help you provide a better level of customer service. TeamSupport is oriented towards the business-to-business sector but it could also be applied to other types of businesses that use Macs in the workplace.
Price: From $35 per month
Freshdesk is designed for all those that want a user friendly ticketing system with a simple interface that anyone can use. It’s definitely been designed more with Windows users in mind but it’s still an interesting Mac customer service app solution due to its many features. Freshdesk provides multi-channel customer support with website-based, email, social, mobile, and chat-based customer support ticketing.
Price: From $15 per user per month
UserVoice is all about understanding your customers’ relationships with your business. UserVoice is already very widely used by more than 160,000 organizations around the world including those on OS X and puts a big emphasis on monitoring customer satisfaction. UserVoice allows you to see the satisfaction ratings of customers over the last 30 days, and the handy thing is that it even gives tips on how to improve these ratings and thus enhance customer service.
Other useful features of this customer service app for Mac users include crowd-sourced, user insights which provides feedback on product development and ‘Instant Answers’. This allows Mac users to answer their questions via your knowledge base.
These are all great customer service apps for Mac users, but we’d love to know which you use? Let us know in the comments below. You can go and compare more cloud-based customer service software at our sister site GetApp.