Customers are the lifeblood of every business. Not following through on the service that clients expect will spell the end for most enterprises. Fortunately, there’s plenty of customer service software for Mac out there to help you provide the kind of service that will keep your clients coming back for more. A good customer service app can mean the difference between an excellent customer experience or the kind that ends up as a customer service horror story like these.
The great thing for Mac users is that although there are few native apps, it doesn’t matter what platform the best customer service software was originally built for – most now have cloud based solutions which look great on OS X and can be used anywhere you take your Mac. Of course, this sometimes means you miss out on extra desktop features but for the most part, accessing customer service cloud apps from your Mac is just as good as having a client.
So here are six excellent customer service apps for Mac that can ensure you provide a high quality of customer service to make sure your clients feel valued. Many of these selections are based on the best customer service apps as identified in GetApp’s GetRank quarterly ranking system of top business software. Each of these customer service apps are subscription-based, but most come with free trials so you can test out the features.