Posts Tagged

support

Imagine, for a moment, that the apps bundled with OS X — Preview, TextEdit, Safari, Mail, and the rest — along with the iWork and iLife apps were the only apps that could run on the Mac. There’d still be a lot you could do with a Mac, and some would still buy them — but in all reality, if there were no 3rd party apps for the Mac, we’d all end up switching platforms.

Apps make or break our computing experiences. They’re what make a thousand dollar slab of aluminum turn into something that can do whatever we want. The lack of indie apps on Windows is one of the sharpest contrasts with the Mac’s vibrant 3rd party app market — and that’s what keeps our Macs being amazing machines, far more than the core stuff in OS X.

But apps are tough to make, and take serious time and money to develop and design and support. And it’s getting harder — the race to the bottom in app pricing has made it tough for developers to keep making amazing apps. It’s time we started helping developers out.

Here’s how:

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One of the many perks of owning a Mac is the fact that they require so little maintenance to keep running smoothly. Our Mac isn’t infallible, however, and they are still built from the same types of components as any other computer, meaning that hardware faults can potentially occur. In these instances, it’s best to try and find out if something is wrong before it’s too late, saving you the hassle of unexpected downtime.

Micromat’s Techtool Pro has been around for many years, with Apple even offering a variant called Techtool Deluxe as part of their AppleCare Protection Plan to Mac customers. Their latest iteration, Techtool Pro 7, is a comprehensive troubleshooting app with some powerful diagnostic features that is a must-buy for any technician, though this may not be the case for the average user.

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If you’re in the tech support business or are even the designated “family tech support representative”, then you probably know how frustrating it can be to try and resolve a computer problem over the phone with a user who isn’t very computer literate.

Enter TeamViewer, a remote support tool that’s more than just simple screen sharing. It’s free, doesn’t require Java, and actually works great. Let’s take a look.

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